The knowledge management plan Assignment Example | Topics and Well Written Essays - 3000 words

The knowledge management plan - Assignment Example e travel and hospitality industry, British Airways understand the significance of constant improvement in the attitudes of its many employees by encouraging them to refine, adapt and transmit their knowledge in a way that it would benefit the Company and its customers (British Airways, 2010a). This report investigates the current techniques employed by British Airways in managing the knowledge being transferred within the organisation. As a result of this, some recommendations are made about how British Airways can revamp its knowledge management processes for better outcomes. Some of the suggestions put forward in this knowledge management plan aim at transforming the day-today operations at British Airways by emphasizing the needs to input new ideas into the organisational management in a way that it would reflect quality in the array of services offered by British airways. British Airways is one of the global airline companies that pay much attention to its knowledge management challenges, having realised that the success of the Company in the future strongly depends on how well its employees value the prospects of efficient knowledge transfer and processing. Hence, British Airways has adopted the following techniques to achieve this purpose: Starting from 1998, British Airways has implemented a programme meant to facilitate, process and disseminate appropriate knowledge of its services among its many employees across the continents (Ahmed et al., 2001). This project was designed to encourage smooth transfer of applicable knowledge from one branch of the British Airways to another using the latest information technology. It was during this period that BA customized and implemented its Enterprise Resource Planning (ERP) that simplifies the process of information gathering, processing, categorising and dissemination (Shanks et al., 2003). Cross-company knowledge management project provides BA employees to know how the offices in the United Kingdom are handling