Investigate their human resources, administration, finance and sales Essay

mark and Spencers have many different store surgical incisions but also have many different departments of their stock, its operable atomic number 18as. I am going to look at and investigate their human resources, administration, finance and sales and marketing departments to then see how each contributes to the running of Marks and Spencers. humankind ResourcesThe human resources department aims to mob out 5 major things, these existence1. Recruiting, keeping and dismissing employees. This is a major task for M&S as they need the right type of employees for the business to operate its best, also the employees shall decide the businesses success present and future.Recruiting untried employees could be hiring new people from alfresco the business or promoting workers already working in the business. Many businesses such as M&S like recruiting from outside the business to bring new ideas and enthusiasm.M&S would hope to keep all their existing employees as they would risk losi ng experienced and trained ply, plus recruiting new workers and training them can stress to be expensive.Sometimes M&S would have to dismiss or sack employees, this may be due if an employee cannot carry out their work efficiently or effectively. overly many employees are dismissed or made redundant, as their jobs no longer exist, say the fall in a special product could lead to the dismissal of many staff.Read moreHuman Resource Management Essay2. Monitoring and providing good working conditions. Working conditions includes the cleanliness of a place, the provision of rest areas, hours of work and holidays. Working conditions have a great impact on how well a business operates and how well employees can carry out their work. They are normally a subject for negotiation between trade unions and human resources. M&S have an area for staff to abate and spend their breaks in. The all in all store would be regularly cleaned every day for both the workers and customers.3. Training , developing and promoting employees. Human resources need their staff to be able to take in that employees are able to do their jobs, they may give training at M&S or through and through and through course at local colleges, preparation jobs so that employees enjoy new experiences and develop new skills also promoting employees to more elderly positions to give the business the skills and experience it needs.4. Negotiating with trade unions. The human resources department of M&S would have to discuss and agree pay and working conditions with trade unions or other representatives of the workforce. This process is called collective bargaining.5. Health and safety is an important obligation for human resources, as it requires M&S to provide all employees with a secure risk free working environment.That is what the human resources function of M&S had to ensure is carried out. Here are some typical job titles within an organisation such as M&S. hypothecate titleDescriptionHuman resou rces directorDeciding the boilersuit staffing policies of Boots. Also he/she advise senior management. Setting the human resources budget. In charge of all human resource functions in Boots.Human resources managerHe/she manages the human resources department and staff involved with industrial relations and trade union negotiations, also ensuring his/he staff is adjacent the policies of Boots.Recruitment ships officerResponsible for the taking on of staff and section of staff, depending on their standard of work they offer to Boots and the customers of Boots.Training/staff development officerHe/she are responsible for(p) for training and developing of their staff to bring or take them to a higher level.Personnel/staffing officerKeeping staff records, monitoring staff welfare.Health and safety officerHe/she makes sure all aspects of health and safety are in order for staff matters. Also they monitor accident and prevention.Security officerGeneral credentials, responsible for all s ecurity staff.Human resources administrative assistantsAdministrative work relating to the human resource function.financeNow I am going to look at the finance function of M&S. The finance department of a business manages the money for the business. The department controls the financial transactions of a business and help managers to plan for the future. The various activities of the finance department are1. Recording all the financial matters of M&S as they are constantly spending money or receiving it from sales. It is vital that they keep all records of all the activities in order to, calculate whether the business is being profitable, asses how much tax the business will have to pay and to help managers to make the right decisions.2. All businesses have to prepare their accounts in order to resume their financial affairs during a year, plcs are require to publish their results legally as they are a public company such as M&S. They have to do the following the balance sheet whi ch states both what a businesses aims and its debts, profit and loss account- which records the profit or loss made during a lengthy period of time usually a year, the inland revenue have to confirm that M&S has paid the correct essence of tax, suppliers are able to see whether business can pay its debts and finally shareholders can decide whether its worth investing in the business or not.3. M&S have to pay the take of all their employees and it involves the finance department in a number of ways. The business has to deduct income tax and guinea pig insurance from each employees pay, it may be required to operate a pension scheme for its more elderly employees and to make sure the correct amount of wages or salaries has been given out to employees.4. All businesses need some resources and capital to trade successfully. To purchase these resources businesses may need to raise large sums of money, know as capital, but not M&S as they are already fully developed and expanding acros s the globe. But nevertheless a business has 2 main sources of capital a loan raised by borrowing money from a bank or another business and maintained profits, if M&S has been very profitable they may be able to invest in the business and obtain resources they may need.Some typical job roles in the finance function in M&S would includeJobDescriptionFinancial directorGiving advice to senior managers on the overall financial policy of M&S. Overseeing the budget of M&S. In charge of all finance function in M&S.Financial ManagerManaging the finance function and staff. He/she also advises other members of staff with any financial queries.Chief AccountantHe/She ensures that final preparation of accounts M&S are in good and correct order.Management accountantHe/She produces continuous financial information to M&S.Credit ControllerAdvising on credit policies. devising sure money owing to M&S kept in confidence.Credit control clerksHelps check accounts of new and existing customers account s. He/She works down the stairs the Credit Controller but assist the credit controller. They also remind customers of overdue paymentsChief CashierHe/She is responsible for the receipt, safe keeping account statement and banking all money received from boots.Payroll AdministratorHe/She is in control of ensuring that all of M&S employees payroll and salary/wages section. honorarium ClerksHe/She helps and assists the payroll executive, in the production of wages ands salary details.AdministrationThe administration department provides important support services to other departments in the business. not all admin departments in all businesses are the same. In small businesses the admin department may take responsibility for human resources or finance, but in a large organisation such as M&S it is usually most likely to be specialised. The admin department makes considerable phthisis of computers and IT as it is required for a lot of their jobs.There are as always many activities for the administration department they can be broken down into 5 groups1. clerical services are the main role of every admin department. The department may provide clerical services to all other departments within the business. These maybe word-processing, devising telephone calls, booking accommodation for staff, sorting and delivering incoming mail and posting outgoing mail, organising advertings and keeping records of what takes place at these meetings, talking responsibly on behalf of the whole company and creating and keeping records of the company.2. All businesses require regular cleaning M&S is no exception as it is especially true as M&S have cafes, which require thorough cleanliness. Admin also organises the maintenance of the building, they may decorate the inside and outside of the building if they wish.3. Health and safety is a tolerant issue with all businesses. It includes providing safety clothing, warnings for workers, ensuring that there are no dangers around the wo rkplace and providing regular medical checks for those working in risky environments.4. Security is an more and more important issue for all businesses, security duties would include signing visitors in and out of premises, ensuring that unauthorised people are kept out by use of patrols or even guard dogs, protecting computer systems from hackers, patrolling to prevent shoplifting by employing guards in uniform.5. Information technology is being more widely use by the minute, nearly all businesses use some form of IT nowadays. The admin department may use IT to make spreadsheet for financial data, a database of customers and employees, payroll systems to calculate employees wages and salaries, e mail for communicating internal and external, web based systems, web sites for selling goods etc.Typical job roles of the administration function would beJobDescriptionAdministration managerManaging the administration operations of M&S.Administration assistantAssists with administrative ta sks in particular areas.Secretary of BootsA senior decision maker responsible for all the legal affairs of M&S.It managerManaging all IT requirements of M&S, including equipment maintenance and advising on future needs.Office manager/senior administratorResponsible for ensuring the administrating operations in particular office or department.Chief security officerHe/she is responsible for the security staff and advising on security requirements.SecurityResponsible for maintaining and monitoring security to the required standard.Reprographics supervisor (photo coping and printing)Ensuring all reprographics are done and to a high standard, as it reflects on Boots temper from the quality of leaflets and formal letters etc.Pa / Secretarial staffThese staff are mainly there to providing secretarial and administrative support to senior members of staff andWord processing operator/Data input clerk (worker)He/she type out letters and any other documents and also input data into a compute r system.Maintenance of rungHe/she is responsible for routine maintenance work, which may include painting or decorating.Cleaning StaffCleaning of general office areas, facilities and equipment marketing and SalesMarketing and sales involve businesses in many ways. Marketing is the process that helps all businesses to discover and meet the needs of customers. Doing market research, carrying it out in the local and wider community enables the business to discover1 Customer reactions to existing products2 What new goods and services customers want3 Whether or not new products will prove to be popular4 The prices customers are prepared to pay for goods5 How satisfied customers already are with the serviceMarks and Spencers therefore do the following discover customer needs through market research, advise customers of products through forward motion then achieve their sales. There are 2 types of research that can be carried out, Primary- gathering data for the 1st time by asking for v iews and opinions through questionnaires, interviews, surveys etc and Secondary research which is research that has already been done by someone else such as newspapers web site etc.The best-known marketing activity is promotion.1 advertise on TV, radio, internet, billboards, newspapers etc2 Sales promotions, giving free samples like buy 1 get 1 free etc3 human beings relations, attempting to influence the publics opinions of the business and its products through sponsorship, trade fairs the press and mediaBusinesses try to achieve their sales through a number of ways1 Selling products through shops2 Personal selling such as when sales reps encourage customers to buy their products3 Internet selling is an increasingly important sales system as it is spreading and growing biggerThe typical job roles you can expect areTypical job TitleJob RoleMarketing DirectorResponsible for over all marketing function and its aims and objectives.Sales DirectorHe/She is responsible for the sales function.Sales ManagerHe/she is responsible for M&S entire sales staff and achievement of sales targets usually within the UK.Export ManagerThis individual is responsible for agents and sales overseas.Advertising ManagerIn charge of advertising and publishing successful advertising campaigns.Sales CoordinatorThis person is responsible for giving urgent information required by sales staffs that are travelling.Sales RepresentativesM&S sales staff who visit customers in UK and abroad.Market ResearchersThis team is relied upon to find out what customers want and whether or not there is a need for this new product.Order ClerksThis staffs are responsible to accept and process sales orders.Telephone Sales staff contract and process telephone orders.